Norrøna Hvitserk Adventure (NHA) organises special trips and facilitates individual trips. NHA complies with Act No 57 of 1995 relating to Package Tours with pertaining regulations and the general terms and conditions for package tours drawn up by the Norwegian Travel Trade Association (DNR) in cooperation with the Norwegian Consumer Ombudsman. NHA has furnished the required guarantee in relation to the Norwegian Travel Guarantee Fund. Our trips focus on nature-based experiences and activities that make specific requirements both of us as the tour operator and of our participants. We plan routes where we use local transport providers, tour guides and other sub-contractors, and use means of transport whose operation and regularity are sometimes affected by sudden and unpredictable changes. In addition, our destinations will also be subject to changing natural conditions more often than ordinary holiday destinations. All this requires flexibility in our production system. However, these circumstances mean that we will from time to time have to change the descriptions of our itineraries, tour content and times as shown in our information material at short notice. If possible, we will inform customers of such changes before they enter into a contract with us.
If the need to make changes arises after a trip has been booked, either before or after departure, we will do our best to find content/activities/destinations/transport that matches the original plan as closely as possible, and within the same price range. This uncertainty is thus part of the 'package' we offer. Even though we reserve the right to make certain changes as part of the contract, we will of course respect the customers' rights pursuant to the Package Tours Act if the changes to the trip are of such a nature that they are nevertheless deemed to constitute a lack of conformity in the performance of the package travel contract. Because of the special nature of our production, we need to have special conditions in place concerning payment times, fees and cancellation in return for payment compared to the ordinary rules set out in the general terms and conditions for package tours, see below.
The below clauses, together with the information provided in the detailed programme, constitutes the terms and conditions of our contract. If NHA provides information about changes to the itinerary route, conditions etc. before the trip is purchased, this corrected information will replace the corresponding items in the detailed programme. These terms and conditions, and corrected information and the booking confirmation/travel documents thus constitute the contract between the tour operator and the customer. Itineraries, flight and train routes, travel times, timetables, hotels, daily programmes and other information provided on our website, in our catalogues and/or price list are set long in advance, often a year or more. The information might, therefore, be incorrect by the time the trip starts, or changes may occur after the trip has started. Our itineraries must, therefore, be considered preliminary. In such cases, we as a tour operator, in cooperation with local operators, aim to replace the cancelled or amended programme with the corresponding content of the same quality.
Customers will normally be informed of such changes when booking the trip, alternatively as soon as we become aware of them. As a tour operator, we do everything in our power to solve any problems that arise. In extreme cases, this could mean that a destination may be replaced with another one. We will then choose an alternative within the same price range that is as similar to the planned trip as possible. In cases where external circumstances ('force majeure') make it impossible to carry out the planned itinerary, this will not normally result in the price of the trip being reduced. Please note that our trips involve a risk of hazardous situations and accidents.
As a customer, you must accept that you participate at your own risk. There is a greater element of risk involved in participation in our trips than most other package tours. For example, there is potentially a risk of the following (the list is not exhaustive): frostbite, avalanches/rockslides, falling into crevasses, dehydration, broken bones etc. Our tour guides have experience of the destinations, and their instructions must be obeyed. The tour guides or NHA cannot be held responsible for any accidents or discomfort that may nevertheless occur. Our trips often take place in areas prone to unfavourable weather conditions and may be based on logistical arrangements that are vulnerable to harsh weather, technical problems or accidents. This could result in customers missing the planned return journey, for example. The company and our tour guides will always focus on the safety of participants on our trips. If unexpected situations arise due to weather conditions, temperature, illness etc., and the tour guide deems it necessary out of consideration for the participants' safety to change the trip after it has started, you are obliged to comply with the new trip arrangements. Any additional costs incurred in such cases, for example for new tickets, transport costs, board and lodging etc., must be covered by the participants themselves.