Booking and payment

Registration and payment

To book a tour with Norrøna Adventure, choose the tour and departure date and fill in the booking form. All orders are binding and you will pay a non-refundable deposit upon booking. The size of the deposit is normally set at 7,500 NOK, but might be more on longer trips and expeditions and smaller on short trips. You will receive the final invoice 70 days prior to your scheduled trip departure. 

Payment by credit card

• Credit card is the default payment method
• Pay the deposit directly at registration
• About 70 days before departure you will receive an email where you can log in and pay the final invoice
• We accept Visa and Mastercard

Payment by invoice

• If you need to pay by invoice, please contact us.

Cancellation

• Within 24 hours you can cancel your trip completely free of charge
• After 24 hours, we will retain the deposit upon cancellation
• Between 59 and 30 days before departure, there is a cancellation fee of 50 percent of the tour price
• Between 29 days and departure, you cannot be refunded
• Cancellation of a trip must be made in writing to adventure@norrona.com

For more information about cancellation, please check our terms and conditions. 

Guaranteed vs. non-guaranteed departures

Almost all of our depatures run, but unfortunately we sometimes have to cancel due to none or very few bookings. If a trip is listed as guaranteed you can be certain that the depature will run. When a trip is not guaranteed, we are waiting to ensure the trip has enough spaces filled in order to run properly. If you decide to sign up for a not-guaranteed trip, you will be notified if the trip will run or not 1 month prior to departure at the latest. If the trip you have signed up is canceled due to low enrollment, you will receive a full refund. 

Before booking any other accommodations or tickets related to your trip, please ensure that your departure has met the minimum required number of participants and has been confirmed. You can monitor the departure status on our website. If we reach the minimum number of participants, it will be indicated as a "guaranteed departure" under the departure dates.

Changes in your order

If you want to change your order, for instance switching to another trip, please contact us and we will do our best to see how we can accomodate you. We normally charge 1000 NOK for changes.

Insurance

You must have an adequate sickness and accident insurance which will also cover a possible return journey. Remember to bring proof of travel insurance on your trip. 

If you want help booking travel insurance, we can assist with that. Read more about insurance.

Visa

Norway

Your ability to enter and depart from Norway, as well as the length of time you can stay here, depends on which country you are from. Please look into the visa regulations for your particular country to enter Norway. This aspect of planning is your responsibility. 

Other countries

Note that most governments in the countries we visit require that your passport is valid for a minimum of 6 months after the return to your home destination. Please make sure you have the correct visa to enter the country you are visiting based on the country you are from. This aspect of planning is your responsibility. 

For some of our trips, we will need a copy of your passport to buy permits or similar. If this applies to your trip, you will receive this information from us.

Health information

We require accurate health information upon booking a tour with us. If you have any allergies, health conditions or medications we need to be aware of, please include this in your registration form. In general, we recommend a thorough medical check-up if you are over 67, no matter what trip you are going to participate in.

Relevant health information must be provided when ordering and to the guide at the start of the trip. If you are traveling with critical medications, carry these on the plane with you in case your baggage does not arrive. 

Travel Guarantee Fund

Norrøna Adventure is a member of the Norwegian Travel Guarantee Fund and should the company go bankrupt before you travel on a trip, you will be refunded all your costs in connection with the trip.